MBA CASE STUDY ANSWERS: November 2013

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Advertising Management
Communication Management
Information Management
Mass Communication
Media Management
Portfolio Management
Public Relationship Management
Telecom Management

Architectural Management
Construction Management
Interior Management

Banking Management
Foreign Exchange Management
Asset Management
Mutual Fund Management
Finance Management
Investment Analysis Management
Risk and Insurance Management
Taxation Management
Investment Management
International Finance Management
Takeover and Acquisition Management
Corporate and Finance Management
Equity Research Management
Treasury Management
Audit Management
Chartered Finance Management
Cost and Management Accounting
Market Risk Management
Contemporary Auditing
Equality Research Management

BPO Management
Customer Relationship Management
Customer Care Management
Call center Management

Marketing Management
Consumer Management
International Management
Sales Management
Export Management
International Trade
Foreign Trade
Industrial Marketing
Retail Management
Business Marketing
Marketing Finance Management

Pharmacology Management
Bio-Technology Management
Hospital Administration
Health Care Management
Pathology Lab Management
Clinical Pharmacology
Clinical Research
Holistic Management
Hospital Management

General Management
Business Administration
Co-operative Management

Hotel Management
Hospitality Management
Travel and Tourism Management
Transport Management

Material Management
Supply chain Management
Logistics Management
Total Quality Management

Software Project Management
SAP Consultancy Management
Software Management
Information Technology
E-Business System
Cyber Law Management
Hardware Management
E-commerce
Networking Management
Purchasing Management

Fashion Management
Textile Management

Human Resource Management
Personal Management
Public Administration
Corporate Law
Corporate Training

Dairy Management
Rural Management
Environmental Management
Family Business Management
Aviation Management
School Management
Labor Law Management
Shipping Management
Safety Management
Event Management
Packaging Management
Entrepreneur Management
Agriculture Management
Air Transport Management
Energy Management
Risk Management
Intellectual Property Rights
Petroleum Management
Ware House Management
Library Management

Operation Management
Industrial Management
Production Management
Project Management
Total Quality Management
Total Safety Management

FINANCIAL MGMT

Multiple choices:

1. The approach focused mainly on the financial problems of corporate enterprise

a. Ignored non-corporate enterprise b. Ignored working capital financing c. External approach d. Ignored routine problems

2. These are those shares, which can be redeemed or repaid to the holders after a lapse of the stipulated period

a. Cumulative preference shares b. Non-cumulative preference shares c. Redeemable preference shares d. Perpetual shares

3. This type of risk arise from changes in environmental regulations, zoning requirements, fees, licenses and most frequently taxes

a. Political risk b. Domestic risk c. International risk d. Industry risk

4. It is the cost of capital that is expected to raise funds to finance a capital budget or investment proposal

a. Future cost b. Specific cost c. Spot cost d. Book cost

5. This concept is helpful in formulating a sound & economical capital structure for a firm

a. Financial performance appraisal b. Investment evaluation c. Designing optimal corporate capital structure d. None

6. It is the minimum required rate of return needed to justify the use of capital

a. From investors b. Firms point c. Capital expenditure point d. Cost of capital

7. It arises when there is a conflict of interest among owners, debenture holders and the management

a. Seasonal variation b. Degree of competition c. Industry life cycle d. Agency costs

8. Some guidelines on shares & debentures issued by the government that are very important for the constitution of the capital structure are

a. Legal requirement b. Purpose of finance c. Period of finance d. Requirement of investors

9. It is that portion of an investments total risk that results from change in the financial integrity of the investment

a. Bull- bear market risk b. Default risk c. International risk d. Liquidity risk

10. _____________ measure the systematic risk of a security that cannot be avoided through diversification

a. Beta b. Gamma c. Probability distribution d. Alpha

Part Two:

1. What is Annuity kind of cash flow? 2. What do understand by Portfolio risk? 3. What do you understand by ‘Loan Amortization’? 4. What is the Difference between NPV and IRR?

Question:

1. Which type of financing is appropriate to each firm?

2. What types of securities must be issued by a firm which is on the growing stage in order to meet

the financial requirements?

1. How would you judge the potential profit of Bajaj Electronics on the first year of sales to Booth

Plastics and give your views to increase the profit.

2. Suggestion regarding Credit limit. Should it be approved or not, what should be the amount of

credit limit that electronics give to Booth Plastics.

1. Honey Well Company is contemplating to liberalize its collection effort. Its present sales are Rs.

10 lakh, its average collection period is 30 days, its expected variable cost to sales ratio is 85 per

cent and its bad debt ratio is 5 per cent. The Company’s cost of capital is 10 per cent and tax are

is 40 per cent. He proposed liberalization in collection effort increase sales to Rs. 12 lakh

increases average collection period by 15 days, and increases the bad debt ratio to 7 percent.

Determine the change in net profit.

2. Explain the concept of working capital. What are the factors which influence the working capital?

Human Resource Management

1. It is a cultural attitude marked by the tendency to regard one’s own culture as superior to others

a. Geocentrism b. Polycentrism c. Ethnocentrism d. Egocentrism

2. It is the systemic study of job requirements & those factors that influence the performance of those job requirements

a. Job analysis b. Job rotation c. Job circulation d. Job description

3. This Act provides an assistance for minimum statutory wages for scheduled employment

a. Payment of Wages Act, 1936 b. Minimum Wages Act, 1948 c. Factories Act, 1948 d. Payment of Gratuity act, 1972

4. __________ is the actual posting of an employee to a specific job

a. Induction b. Placement c. Attrition d. None

5. Broadening an individual’s knowledge, skills & abilities for future responsibilities is known as

a. Training b. Development c. Education d. Mentoring

6. Change that is designed and implemented in an orderly and timely fashion in anticipation of future events

a. Planned change b. Technology change c. Structural change d. None

7. It is a process for setting goals and monitoring progress towards achieving those goals

a. Performance appraisal b. Performance gap c. Performance factor d. Performance management system

8. A method which requires the rates to provide a subjective performance evaluation along a scale from low to high

a. Assessment centre b. Checklist c. Rating scale d. Monitoring

9. It is the sum of knowledge, skills, attitudes, commitment, values and the liking of the people in an organization

a. Human resources b. Personal management c. Human resource management d. Productivity

10. A learning exercise representing a real-life situation where trainees compete with each other to achieve specific objectives

a. Executive development b. Management game c. Programmed learning d. Understudy

Part Two:

1. Explain the importance of Career Planning in industry. 2. Write the features of HRM. 3. Briefly explain the concept of Performance Appraisal. 4. Explain On-Job and Off Job Training.

Questions

1. Should benching be a matter of concern at Delta? 2. What are the risks involved in moving from a project-centric mode to a mix of projects and products?

1.Discuss that technological breakthrough has brought a radical changes in HRM.

1. Several types of interviews are commonly used depending on the nature & importance of the position to be filled within an organization. Explain the different types of Interviews.

Explain the legal provisions regarding safety of workers.

Managerial Economics

Multiple choices:

1. It is a study of economy as a whole

a. Macroeconomics b. Microeconomics c. Recession d. Inflation

2. A comprehensive formulation which specifies the factors that influence the demand for the product

a. Market demand b. Demand schedule c. Demand function d. Income effect

3. It is computed when the data is discrete and therefore incremental changes is measurable

a. Substitution effect b. Arc elasticity c. Point elasticity d. Derived demand

4. Goods & services used for final consumption is called

a. Demand b. Consumer goods c. Producer goods d. Perishable goods

5. The curve at which satisfaction is equal at each point

a. Marginal utility b. Cardinal measure of utility c. The Indifference Curve d. Budget line

6. Costs that are reasonably expected to be incurred in some future period or periods

a. Future costs b. Past costs c. Incremental costs d. Sunk costs

7. Condition when the firm has no tendency either to increase or to contract its output

a. Monopoly b. Profit c. Equilibrium d. Market

8. Total market value of all finished goods & services produced in a year by a country’s residents is known as

a. National income b. Gross national product c. Gross domestic product d. Real GDP

9. The sum of net value of goods & services produced at market prices

a. Government expenditure b. Product approach c. Income approach d. Expenditure approach

10. The market value of all the final goods & services made within the borders of a nation in an year

a. Globalization b. Subsidies c. GDP d. GNP

Part Two:

1. Define ‘Arc Elasticity’. 2. Explain the law of ‘Diminishing marginal returns’. 3. What is ‘Prisoner’s Dilemma’, of non cooperative game? 4. What is ‘Third degree Discrimation’?

Questions

1. Plot the demand schedule and draw the demand curve for the data given for Marijuana in the case above.

2. On the basis of the analysis of the case above, what is your opinion about legalizing marijuana in Canada?

1. Is Indian companies running a risk by not giving attention to cost cutting?

2. Discuss whether Indian Consumer goods industry is growing at the cost of future profitability.

3. Discuss capital and labour productivity in engineering context and pharmaceutical industries in India.

4.Is textile industry in India performing better than its global competitors?

1. Free trade promotes a mutually profitable regional division of labour, greatly enhances the potential real national product of all nations and makes possible higher standards of living all over the globe.” Critically explain and examine the statement.

2. What role does a decision tree play in business decision-making? Illustrate the choice between two investment projects with the help of a decision tree assuming hypothetical conditions about the states of nature, probability distribution, and corresponding pay-offs.

Marketing Management

Multiple choices:

1. It is a concept where goods are produced without taking into consideration the choices or tastes of customers

a. Marketing mix b. Production concept c. Marketing concept d. Relationship marketing

2. It involves individuals who buys products or services for personal use and not for manufacture or resale

a. Environment analysis b. Macro environment c. Micro environment d. Consumer

3. It is the groups of people who interact formally or informally influencing each other’s attitudes& behavior

a. Consumer behavior b. Culture c. Reference groups d. Primary groups

4. The concept of the product that passes through various changes in its total life known as

a. Product life cycle b. Line stretching c. Consumer adoption d. Product

5. It refers to unique set of brand associations that brand strategist aspires to create or maintain

a. Branding b. Packaging c. Brand identity d. Brand image

6. It involves a pricing strategy that charges customers different prices for the same product or service

a. Promotional pricing b. Price discrimination c. Non price competition d. None

7. It refers to an arrangement where another company through its own marketing channel sells the products of one producers

a. End customer b. Wholesaler c. Retailing d. Strategic channel alliance

8. It involves facility consisting of the means & equipments necessary for the movement of passengers of goods

a. Logistics b. Warehousing c. Transportation d. None

9. The advertising which is used to inform consumers about a new product or feature & to build primary demands is known as

a. Advertising b. Informative advertising c. Persuasive advertising d. Advertising strategy

10. An art that predicts the likelihood of economic activity on the basis of certain assumptions

a. Compensation b. Sales forecasting c. Sales budgeting d. Selling policy

Part Two:

1. Write a note on importance of consumer behavior for a business firm? 2. Define the term ‘Price’.

3. Distinguish between Marketing Concept and Selling Concept? 4. What are the new trends in advertisement?

5. Briefly explain the following :

a) Socio –culture environment b) Marketing environment interface

Questions

1. What are the significant factors that have led to the success of Shoppers’ Stop?

2. Draw the typical profile(s) of Shoppers’ Stop customer segments.

3. How are Indian customers visiting Shoppers’ Stop any different from customers of developed western countries?

4. How should Shoppers’ Stop develop its demand forecasts?

1. Considering the concept of product life cycle, where would you put video games in their life cycle?

2. Should video game companies continue to alter their products to include other functions, such as e-mail?

1. What is meant by sales promotion? Describe briefly the various methods of sales promotional

tools used by business organizations to boost the sales. Explain any four methods of sales promotion?

2. Write notes on the fowling :

a) Explain right to safety. b) What is right to consumer protection?

Organizational Behaviour

Multiple choices:

1. It is the degree to which a person identifies with a particular organization and its goals, & wishes to maintain membership in the organization

a. Job involvement b. Terminal value c. Attitude d. Value

2. _________ means moving information from the hidden area to the open area

a. blind area b. unknown area c. public area d. self disclosure

3. An approach in which the goals of one party are in direct conflict with the goals of the other party

a. Negotiation b. Distributive bargaining c. Stress d. None

4. The measure of a person’s ability to operate within business organizations through social communication & interactions

a. Transactional analysis b. Interpersonal skill c. Life position d. Johari window

5. Where the source of power is in person’s control over rewarding outcomes, that power is called

a. Coercive power b. Referent power c. Legitimate power d. Reward power

6. It means melting resistance to change; the people who will be affected by the change come to accept the need for it

a. Organization b. Unfreezing c. Changing d. Refreezing

7. This training is also known as laboratory training, encounter groups & T-groups

a. Sensitivity b. Survey c. Process d. Team building

8. They are the things that come together to define a culture & reveal that the culture is about to those who pay attention to them

a. Culture b. Espoused value c. Artifacts d. Organizational culture

9. This stage encompasses all the learning that occurs before a new member joins the organizations

a. Socialization b. The Pre-arrival stage c. Encounter stage d. Metamorphosis stage

10. It refers to the behavior pattern adopted by a leader to influence the behavior of his subordinate for attaining the organizational goal

a. Leadership b. Traits of leadership c. Leadership grid d. Leadership style

Part Two:

1. Define Informal groups. 2. What do you understand by the term ‘Emotion’? 3. Write a note on ‘Reinforcement theory’.

4. Explain the terms ‘Attitudes and Values’.

1. How would you examine if there is any merit in the remarks of various functional managers?

2. What, in your opinion, could be the reasons for different Managerial thinking in this case?

3. How would you design a system of getting correct information about job status to identify delays quickly?

4. What would you suggest to promote co-ordinate interaction of various people to meet the scheduled dates?

1. Whom do you think Rajender will eat with? Why?

2. If you were one of the other foremen, what could you do to make Rajinder’s transition easier?

1. A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteeism. How should the management improve the organizational climate?

2. The leader is expected to play many roles & therefore he must be qualified to guide others to organizational achievement. On the basis of this explain the leadership skills & leadership traits.

Principles and Practice of Management

Multiple Choices:

1. A plan is a trap laid to capture the ________.

a. Future b. Past c. Policy d. Procedure

2. It is the function of employing suitable person for the enterprise

a. Organizing b. Staffing c. Directing d. Controlling

3. ___________ means “ group of activities & employees into departments”

a. Orientation b. Standardization c. Process d. Departmentation

4. This theory states that authority is the power that is accepted by others

a. Acceptance theory b. Competence theory c. Formal authority theory d. Informal authority theory

5. It means dispersal of decision-making power to the lower levels of the organization

a. Decentralization b. Centralization c. Dispersion d. Delegation

6. This chart is the basic document of the organizational structure

a. Functional chart b. Posts chart c. Master chart d. Departmental chart

7. Communication which flow from the superiors to subordinates with the help of scalar chain is known as

a. Informal communication b. Downward communication c. Upward communication d. Oral communication

8. Needs for belongingness, friendship, love, affection, attention & social acceptance are

a. Physiological needs b. Safety needs c. Ego needs d. Social needs

9. A management function which ensures “jobs to be filled with the right people, with the right knowledge, skill & attitude”

a. Staffing defined b. Job analysis c. Manpower planning d. Recruitment

10. It is a process that enables a person to sort out issues and reach to a decisions affecting their life

a. Selection b. Raining c. Reward d. Counseling

Part Two:

1. Differentiate between ‘Administration’ and ‘Management’.

2. What were the common drawbacks in classical and Neo classical theories of management?

3. Write a short note on “Line Organization.” 4. Write a short note on ‘Acceptance theory’.

Questions

1. Critically analyze Mr. Vincent’s reasoning.

2. If you were the professor and you knew what was going through Vincent’s mind, what would you say to Vincent?

1. Diagnose the problem and enumerate the reasons for the failure of D’Cuhna?

2. What could D’Cuhna have done to avoid the situation in which he found himself?

1. What is Training? Explain the different methods of training?

2. Explain Decision-Making process of an organization?

Strategic Management

Multiple choices:

1. A plan of action designed to achieve a particular goal is:

a. Tactic b. Strategy c. Financial benefits d. None of the above

2. It is important to develop mission statement for:

a. Allocating organizational resources b. Provide useful criteria c. Company creed d. Customer orientation

3. The five forces model was developed by :

a. Airbus b. Karin Larsson c. Michael E.Porter d. Boeing

4. How many elements are involve in developing in an organizational strategy:

a. Six b. Two c. Four d. Nine

5. The three important steps in SWOT analysis are:

a. Identification, Conclusion, Translation b. Opportunities, Threats, Strengths c. People, Corporate cultures, Labour d. Power, Role, Task

6. GE matrix consists of how many cells?

a. Nine cells

b. Six cells

c. Eight cells

d. Three cells

7. Which of these is the type of Games:

a. Simultaneous Games

b. Sequential Games

c. Repeated Games

d. All of the above

8. SBU stands fora.

Simple Basic Unit

b. Strategic Basic Unit

c. Strategic Business Unit

d. Speed Business Unit

9. The BCG matrix is known as:

a. Growth share matrix

b. Directional policy matrix

c. GE nine-cell matrix

d. Space matrix

10. ______________ specifies sales revenues and selling distribution and marketing costs.

a. Financial budget

b. Sales budget

c. Operating budget

d. Expenses budget

Part Two:

1. What are the dimensions of Strategic management?

2. Critically analyze the concept of BCG Matrix.

3. What is SWOT analysis?

4. What are the characteristics of Short-term Objectives?

1. Do you think that IKEA has been successful to utilize Porter’s Five force analysis? Give reasons.

2. Where do you think can IKEA improve?

Q1. Do you think the progress of ITC Ltd. is realistic?

Q2. After analyzing the above case, do you think every company should aim at cost leadership with high quality product?

1. What are the basic principles of Organizational structure? What are the types of Organizational structures?

2. Though BCG matrix can be very helpful in forcing decisions in managing a portfolio of products, it can be employed as a sole men of determining strategies for a portfolio of the product. Do you agree with this statement or not? Why or why not?

Enterprise Resource Planning

Multiple Choices:

1. Enterprise Resource Planning is

a. Computer System

b. Manufacturing organization

c. Method of effective planning of all the resources in an organization

d. None of the above

2. Enterprise Resource Panning vendors are those people

a. Who are experts in administration and management of projects

b. Who have developed the ERP packages

c. Who uses the ERP system

d. None of the above

3. Interviewing and cost justification is tool and technique of

a. Design step of ERP

b. Implementation step of ERP

c. Requirement analysis of ERP

d. Planning step of ERP

4. Support re-engineering processes to fit the software systems best practice is approach of

a. Re-engineering approach

b. Customizing approach

c. Rational approach

d. None of the above

5. Process of tracking customer contacts and providing the customer with a price quote is

a. Inventory sourcing

b. Sales order processing

c. Pre-sales

d. None of the above

6. The difficulty in creating an audit trial of transactions when multiple transactions use multiple

database is associated with

a. Product profitability sub-system

b. Finished goods inventory sub-system

c. Management reporting sub-system

d. Creating an audit trial sub-system

7. Differences occur between standard costs and actual costs is problem associated with

a. Accounting

b. Production

c. Purchasing / Materials Management

d. None of the above

8. MRP in Enterprise resource planning stands for

a. Maximum retail price

b. Material requirement planning

c. Management requirement planning

d. None of the above

9. Process of providing status of purchase order comes in a category of

a. Purchase order follow-up

b. Source determination

c. Determine requirement

d. Invoice verification

10. Resource failure occurs when

a. People clashes

b. Inability to communicate with the system user

c. Poor specification of requirements

d. Conflicts of people, time and project scope due to insufficient personnel

Part Two:

1. What are the advantages of the re-engineering method of implementing ERP?

2. What are the benefits reported from implementing ERP?

3. Write a short note on “Credit Management”?

4. Define Material Requirements Planning?

1. Identify potential sources of software?

2. Determine five criteria you will recommend be used to evaluate each of alternative providers?

1. Explain in brief Sales and Marketing Modules in ERP System?

2. What are the different development process in ERP systems and write a detailed note on it?

Business Communication

Multiple choices:

1. __________is an essential function of Business Organizations:

a. Information

b. Communication

c. Power

d. None of the above

2. Physiological Barriers of listening are:

a. Hearing impairment

b. Physical conditions

c. Prejudices

d. All of the above

3. Which presentation tend to make you speak more quickly than usual:

a. Electronic

b. Oral

c. Both ‘a’ and ‘b’

d. None of the above

4. What is the main function of Business Communication:

a. Sincerity

b. Positive language

c. Persuasion

d. Ethical standard

5. The responsibilities of the office manager in a firm that produces electronics spares is:

a. Everything in the office runs efficiently

b. Furniture and other equipment in the office is adequate

c. Processing all the incoming official mail and responding to some

d. All of the above

6. Labov’s Storytelling Model based on:

a. Communication through speech

b. Language learning

c. Group Discussions

d. None of the above

7. Diagonal Communication is basically the:

a. Communication across boundaries

b. Communication between the CEO and the managers

c. Communication through body language

d. Communication within a department

8. How to make Oral Communication Effective?

a. By Clarity

b. By Brevity

c. By Right words

d. All of the above

9. Direct Eye contact of more than 10 seconds can create:

a. Discomfort & Anxiety

b. Emotional relationship between listeners and speakers

c. Excitement

d. None of the above

10. Encoding means:

a. Transmission

b. Perception

c. Ideation

d. None of the above

Part Two:

1. Define Communication. How can you classify Communication?

2. Explain ‘Space Language’.

3. Differentiate between good listeners and bad listeners.

4. What are the different types of Business Reports?

5. What is Synopsis?

1. What should Mr. Sharma have done to avoid the misunderstanding?

2. Discuss the main features involved in this case.

1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls?

2. Do you agree with the view such abusive happenings on the telephone do not have any impact on business?

1. What is meant by Communication Barriers? How and why do they occur? What can be done to overcome the Barriers to Communication?

2. Define and explain the term Negotiation and also briefly explain the phases of Negotiation.

Management Information Systems

Multiple choices:

1. Management Information System is mainly dependent upon:

a. Accounting

b. Information

c. Both ‘a’ and ‘b’

d. None of the above

2. The most important attribute of information quality that a manager requires is:

a. Presentation

b. Relevance

c. Timeliness

d. None of the above

3. Human Resource Information Systems are designed to:

a. Produce pay checks and payrolls reports

b. Maintain personnel records

c. Analyze the use of personnel in business operations

d. Development of employees to their full potential

4. Operational Accounting System include:

a. Inventory control

b. Cost accounting reports

c. Development of financial budgets and projected financial statements

d. None of the above

5. EIS stands for:

a. Executive Information System

b. Excellent Info System

c. Excessive Information System

d. None of the above

6. Intranet provide a rich set of tools for those people:

a. Who are members of the different company or organization

b. Who are members of the same company or organization

c. Both ‘a’ and ‘b’

d. None of the above

7. Which one is not the future of wireless technology?

a. E-mail

b. VOIP

c. RFID

d. Telegram

8. OLTP stands for:

a. Online Transactional Processing

b. Online Transmission Processing

c. Online Transactional Process

d. None of the above

9. Which one of the following is not considered as future of m-commerce:

a. Ubiquity

b. Localization

c. Simple authentication

d. Common operation

10. Which of the following is not the level of decision making:

a. Management control

b. Activity control

c. Operational control

d. Strategic decision making

Part Two:

1. What are the ‘Strategic Information Systems’?

2. Write down the various business model of internet.

3. What is ‘Network Bandwidth’?

4. Differentiate between OLTP and OLPP.

Questions:

1. Discuss the client strategy for the success of store.

2. Suppose if you are the client maker what would you suggest for the client.

1. Explain the term e-commerce. Also explain the history and limitations of e-commerce.

2. What do you understand by the term “Database”? Explain the various database models in detail.

1. Explain the role of data warehousing in the functioning of a call centre.

2. How the response time in performing OLAP queries can be improved?

International Financial Management

Multiple choices:

1. Foreign exchange market in India is relatively very

a. Big

b. Small

c. Medium

d. None of the above

2. Balance of payment is a systematic record of all _______ during a given period of time.

a. Political transactions

b. Social transactions

c. Economic transactions

d. None of the above

3. Merchandise trade balance, services balance & balance on unilateral transfer are the part of

________ account

a. Current account

b. Capital account

c. Official account

d. None of the above

4. Interest rate swaps can be explained as an agreement between _________ parties

a. One

b. Two

c. Three

d. None of the above

5. Capital account convertibility in India evolved in August

a. 1996

b. 1995

c. 1994

d. None of the above

6. Interest rate parity is an economic concept, expressed as a basic algebraic identity that relates

a. Capital rate & interest rate

b. Interest rate & exchange rate

c. Currency rate & exchange rate

d. None of the above

7. The two kind of swap in the forward market are

a. Forward & reverse swap

b. Reverse swap & option swap

c. Forward & option less swap

d. Forward swap & option swap

8. FEMA stands for

a. Forward exchange market

b. Future exchange market

c. Foreign exchange management act

d. None of the above

9. Exchange rate quotation methods are

a. Direct and direct

b. Indirect and indirect

c. Direct and indirect

d. None of the above

10. International Fisher effect or generalized version of the Fisher effect is a combination of

a. PPP theory and Fisher’s open proposition

b. Fisher’s open and closed proposition

c. PPP theory and Fisher’s closed proposition

d. None of the above

Part Two:

1. Write a short note on ‘Interest Rate Parity System’ for exchange rates.

2. What are Direct & Indirect Quotes of exchange rates?

3. What is ‘International Mutual Fund’?

4. Briefly describe ‘swaps in foreign exchanges markets’

1. Mention the loss borne by the US exporter in the sequel of appreciation of dollar.

2. What strategy the Indian importer needs to follow to hedge the exchange rate risk?

1. Describe the network of ABN AMRO Bank in India.

2. What role does it play for global cash management?

1. Discuss the factors that affect foreign exchange market. Explain the different types of foreign exchange quotations.

2. What do you mean by balance of payment? What are the key components of balance of payment

Security Analysis and Portfolio Management

Multiple choices:

1. Beta is useful for comparing the relative _____________ of different stocks.

a. Business risk

b. Systematic risk

c. Liquidity risk

d. Country risk

2. The price prevailing in market is called

a. Market security

b. Market value

c. Market price

d. None of the above

3. Line charts, Bar charts, Candles tic charts are the parts of

a. Fundamental analysis

b. Technical analysis

c. Company analysis

d. None of the above

4. A market portfolio is a portfolio consisting of a weighted __________ in the market.

a. Sum of every equity

b. Sum of every liabilities

c. Sum of every assets

d. None of the above

5. The date on the option contract is called the ___________

a. Expiration date

b. Date of maturity

c. Both a) & b)

d. None of the above

6. A forward contract is an agreement made today between a ___________ to exchange the

commodity

a. Buyer & buyer

b. Buyer & seller

c. Seller & seller

d. None of the above

7. Portfolio means a collection or combination of financial assets such as

a. Shares

b. Debentures

c. Government securities

d. All of the above

8. CAPM is the abbreviation of

a. Capital Asset Pricing Measure

b. Capital Average Pricing Model

c. Capital Asset Pricing Model

d. None of the above

9. In India the secondary market for shares is regulated by

a. RBI

b. SEBI

c. Company law board

d. There is no regulatory authority

10. The risk of the whole market as measured by ‘Beta’ is

a. 1

b. 0

c. -1

d. None of the above

Part Two:

1. What does ‘β’ (Beta) mean in risk management?

2. Write a note on ‘options’ & ‘future’ derivatives.

3. Define Capital market theory.

4. Write a short note on CAPM.

1. After analyzing the case, do you think all the companies that can afford, should opt for right issue to improve their financial status?

2. What do you analyze as the two main advantages of the right issue?

1. What do you mean by risk management? Elaborate the various kinds of systematic and nonsystematic risks.

2. What do you mean by Portfolio management? What are the methods of calculating portfolio performance evaluation?

Human Resource Development & Training

Multiple choices:

1. HRD is the process of helping people to acquire

a. Competition

b. Completeness

c. Competencies

d. None of the above

2. Techniques of human resource development are also called

a. HRD methods

b. HRD instruments

c. HRD mechanism

d. All of the above

3. In India HRD began only in

a. 1970s

b. 1980s

c. 1910s

d. 1990s

4. BARS stands for

a. Behaviourally Anchored Rating Scale

b. Behaviourally Anchoring Rating Scale

c. Behaviourally Appraisal Rating Scale

d. None of the above

5. Levels of evaluations of training programmes are

a. 7

b. 6

c. 5

d. 10

6. Performance appraisal is a ________ process of identifying, planning, developing employee

performance

a. Multi-stages

b. Single-stages

c. Dual-stages

d. All of the above

7. Halo effect is the tendency to the judge all aspects of a _____________

a. Person’s behavior

b. Perspective behavior

c. Performance appraisal

d. All of the above

8. QWL stands for

a. Quality of work life

b. Quality of worker life

c. Quantity of work life

d. None of the above

9. 360 – degree feedback can be used as a tool for performance ________

a. Appraisal

b. Analyze

c. Assessment

d. None of the above

10. Career planning is a _______ that constitute what a person does for a living

a. Sequence of career

b. Sequence of jobs

c. Sequence of sum

d. None of the above

Part Two:

1. Explain the ‘benefits of HRD’.

2. Briefly explain ‘on the job and off the job’ methods of training and development.

3. Explain the objectives of ‘Performance Appraisal’.

4. Differentiate between HRM and HRD concept.

1. What in your view are the central human resources issues involved in this case?

2. What strategy should Mr. Tanmoy Deb develop and implement for improving the present system?

1. Discuss the basic concept of management development. What is the importance of management development in the changing business?

2. What do mean by Quality of work life? Discuss various methods to improve quality of work life.

Industrial Relations

Multiple choices:

1. Workers participation in management decision-making is a highly________ concept.

a. Duplex

b. Complex

c. Simplex

d. None of the above

2. The origin of industrial relations in India can be traced in to the

a. Second world war

b. First world war

c. Third world war

d. British rule

3. Under the payment of wages act, 1936, no wages period shall exceed for one .

a. Four month

b. Two month

c. One month

d. None of the above

4. Collective bargaining is the process of bargaining between

a. employees & employer

b. workers & workers

c. employees & employees

d. None of the above

5. Layoff can also cause a ________

a. Retirement

b. Grievance

c. Conflict

d. None of the above

6. As per payment of bonus act, accounting year for a company is ________

a. One year

b. Period for which balance sheet is prepared

c. Period for which cash flow is prepared

d. Period for which profit and loss account is prepared

7. WPM stands for

a. Workers’ Participation in Management

b. Workers’ Payment of Management

c. Well fare Payment of Management

d. None of the above

8. Causes of Industrial disputes are

a. Economic causes

b. Political causes

c. Technological causes

d. All of the above

9. Trade unions of workers in an organization formed by workers to protect their

a. Working condition

b. Interest

c. Both a & b

d. None of the above

10. A grievance causes in any organization are

a. Work environment

b. Supervision

c. Work group

d. All of the above

Part two:

1. What are the basic causes of ‘Grievances’?

2. What are the objectives of ‘Industrial Relations’?

3. Briefly explain the term ‘evolution of Trade unions in India’.

4. Explain the ‘workers’ participation in management’.

1. Did the personnel manager handle the issue properly?

2. What is your recommendation to avoid such situations in future?

1. If you were Malik, what strategies would you adopt to solve the problem?

2. With high employee turnover in insurance industry, how can the company retain a person like Malik?

1. What are issues in labour policies in India? Comment with relevant justification.

2. Discuss the wage policy in India with reference to detailed evaluation of the act.

International Business Management

Multiple choices:

1. What is the series consideration for strategy implementation?

a. Strategic orientation

b. Location

c. Dimensions

d. Both (a) & (b)

2. The major activity in global marketing is

a. Pricing policies

b. Product lines

c. Market assessment

d. All of the above

3. The third ‘P’ in the international marketing mix is

a. Product

b. Price

c. Promotion

d. Place

4. The European Economic Community was established

a. 1958

b. 1975

c. 1967

d. 1957

5. Environment Protection Act

a. 1986

b. 1967

c. 1990

d. None of the above

6. People’s attitude toward time depend on

a. Language

b. Relationship

c. Culture

d. All of the above

7. Culture necessitates adaption of

a. Product

b. Price

c. Promotion

d. Place

8. The legal term for brand is

a. Symbol

b. Name

c. Trade mark

d. All of the above

9. FDI flows are often a reflection of rivalry among firms in

a. Global market

b. Indian market

c. International market

d. None of the above

10. ISO certification is

a. Expensive process

b. Elaborate process

c. Evaluative Process

d. Both (a) & (b)

Part Two:

1. What do understand by ‘Inward-oriented Policies’?

2. What is ‘Factor Endowments Theory’?

3. Explain the term ‘Totalitarianism’.

4. Write about ‘Persistent Dumping’.

1. Is gross domestic product per capita a useful indicator of International competitiveness in the EU?

2. Is it fair to point the blame for the EU’s poor international competitiveness at inflexible labour markets, regulated goods and services markets, and a general lack of competition? What alternative explanations might be suggested?

1. What are some current issues Facing Peru? What is the climate for doing business in Peru today?

2. Would the bank be better off negotiating the loan in New York or in Lima? Why?

1. Imagine that you are the director of a major international lending institution supported by funds from member countries. What one area in newly industrialized and developing economics would

be your priority for receiving development aid? Do you suspect that any member country will be politically opposed to aid in this area? Why or Why not?

2. The principle problem in analysing different forms of export financing is the distribution of risks

between the exporter and the importer. Analyse the following export financing instruments in this respect:

(a) Letter of Credit

(b) Cash in advance

(d) Consignment

(e) Open Account

Enterprise Resource Planning

1. Enterprise Resource Planning is

a. Computer System

b. Manufacturing organization

c. Method of effective planning of all the resources in an organization

d. None of the above

2. Enterprise Resource Panning vendors are those people

a. Who are experts in administration and management of projects

b. Who have developed the ERP packages

c. Who uses the ERP system

d. None of the above

3. Interviewing and cost justification is tool and technique of

a. Design step of ERP

b. Implementation step of ERP

c. Requirement analysis of ERP

d. Planning step of ERP

4. Support re-engineering processes to fit the software systems best practice is approach of

a. Re-engineering approach

b. Customizing approach

c. Rational approach

d. None of the above

5. Process of tracking customer contacts and providing the customer with a price quote is

a. Inventory sourcing

b. Sales order processing

c. Pre-sales

d. None of the above

6. The difficulty in creating an audit trial of transactions when multiple transactions use multiple

database is associated with

a. Product profitability sub-system

b. Finished goods inventory sub-system

c. Management reporting sub-system

d. Creating an audit trial sub-system

7. Differences occur between standard costs and actual costs is problem associated with

a. Accounting

b. Production

c. Purchasing / Materials Management

d. None of the above

8. MRP in Enterprise resource planning stands for

a. Maximum retail price

b. Material requirement planning

c. Management requirement planning

d. None of the above

9. Process of providing status of purchase order comes in a category of

a. Purchase order follow-up

b. Source determination

c. Determine requirement

d. Invoice verification

10. Resource failure occurs when

a. People clashes

b. Inability to communicate with the system user

c. Poor specification of requirements

d. Conflicts of people, time and project scope due to insufficient personnel

Part Two:

1. What are the advantages of the re-engineering method of implementing ERP?

2. What are the benefits reported from implementing ERP?

3. Write a short note on “Credit Management”?

4. Define Material Requirements Planning?

1. Identify potential sources of software?

2. Determine five criteria you will recommend be used to evaluate each of alternative providers?

1. Explain in brief Sales and Marketing Modules in ERP System?

2. What are the different development process in ERP systems and write a detailed note on it?

Material Management

Multiple Choices:

1. Season Index =

a. =Period average demand / deseasonalized demand

b. =deseasonalized demand / period average demand

c. =Period average demand / average demand for all periods

d. = average demand for all periods / period average demand

2. Poke-yoke was first introduce by

a. Edger Schein of America

b. Lawrence D. Miles of U.S.A

c. Shigeo Shingo of Japan

d. None of the above

3. Utilization is the consolidation of several units into large units, called

a. Units loads

b. Unit system

c. Unit wait

d. None of the above

4. Mean Absolute Deviation

a. = sum of forecast error / number of observations

b. = algebraic sum of forecast errors / number of observations

c. = sum of absolute deviations / number of observations

d. None of the above

5. How many variations of network used

a. One

b. Three

c. Two

d. None of the above

6. Housing starts and gasoline consumption are called

a. Economic indicators

b. Nonleading indicator

c. Leading indicator

d. None of the above

7. The capability of manufacturing to produce goods and services is called

a. Capacity

b. Priority

c. Strategy

d. Production

8. APICS stands for

a. The American Property and Investment Control Society

b. The American Production and Inventory Control Society

c. The America Product and Inventory Control Society

d. None of the above

9. The bill provides a list of the parts needed to make or assemble a product is

a. Planning

b. Manufacturing

c. Product definition

d. None of the above

10. Which file contains a record for each part manufactured

a. The routing file

b. The product structure file

c. Item master file

d. Work center master file

Part Two:

1. Write a note on “ERP” (Enterprise Resource Planning).

2. What do you understand by ‘Operation Overloading’?

3. What is “Two –Bin System”.

4. Explain the “Just in time” philosophy.

1. Calculate the available to promise (ATP) using the following data. There are 100 units on hand.

Week 1 2 3 4 5 6

Customer Orders 70 70 20 40 10

MPS 100 100 100

ATP

2. Given the following data, can an order for 30 more units delivery in week 5 be accepted? If not,

what do you suggest can be done?

Week 1 2 3 4

Forecast 80 80 80 70

Customer Orders 100 90 50 40

Projected Available

Balance

140

MPS

3. Given the following parents and components, construct a product tree. Figures in parentheses

show the quantities per item. How many Gs are needed to make one A?

Parent A B C E

Component B(2) E(2) G(2) G(4)

C(4) F(1) F(3)

D(4) H(2)

4. An order for 100 of a product is processed on operations A and operations B. the setup time on A

is 50 minutes, and the run time per piece is 9 minutes. The setup time on B is 30 minutes, and the

run time is 6 minutes per piece. It takes 20 minutes to move a lot between A and B. since this is a

rush order, it is given top priority (president’s edict) and is run as soon as it arrives at either

workstation.

It is decided to overlap the two operations and to split the lot of 100 into two lots of 60 and 40.

When the first lot is finished on operation A, it is moved to operation B where it is set up and run.

Meanwhile, operation A completes the balance of the 100 units (40) and sends the units over to

operation B. These 40 units should arrive as operation B is completing the first batch of 60; thus,

operation B can continue without interruption until all 100 are completed.

a. Calculate the total manufacturing lead time for operation A and for B without overlapping.

b. Calculate the manufacturing lead time if the operations are overlapped. How much time is

saved?

1. Suppose a manufacturer makes wagons composed of a box body, a handle assembly, and two

wheel assemblies. Demand for the wagons is 500 a week. The wheel assembly capacity is 1200

sets a week, the handle assembly capacity is 450 a week, and final assembly can produce 550

wagons a week.

a. What is the capacity of the factory?

b. What limits the throughput of the factory?

c. How many wheel assemblies should be made each week?

d. What is the utilization of the wheel assembly operation?

e. What happens if the wheel assembly utilization is increased to 100?

2. If the annual cost of goods sold is $12 million and the average inventory is $2.5 million:

a. What is the inventory turns ratio?

b. What would be the reduction in average inventory if, through better materials management,

inventory turns were increased to 10 times per year?

c. If the cost of carrying inventory is 20% of the average inventory, what is the annual savings?

3. Suppose management stated that it could tolerate only one stock out per year for a specific item.

For this particular item, the annual demand is 52,000 units, it is ordered in quantities of 2600, and

the standard deviation of demand during the lead time is 100 units. The lead time is one week.

Calculate:

a. Number of orders per year.

b. Service level.

c. Safety stock.

d. Order point.

4. Delivery of goods from a supplier is in transit for ten days. If the annual demand is 4200 units,

what is the average annual inventory in transit?

Inventory Management

Multiple Choices:

1. ……………………. is IT tool used for automation data capture.

2. Stockout Level is also called the

a. Red Zone

b. Amber Zone

c. Both (a) & (b)

d. None of the above

3. When classified on the basis of time period, they are

a. Supply forecast

b. Price forecast

c. Demand forecast

d. None of the above

4. The Delphi Method was developed by the Rand Corporation in the

a. 1980

b. 1970

c. 1950

d. None of the above

5. The BOM file is also called the

a. Product Structure File

b. Product Tree

c. Both (a) & (b)

d. None of the above

6. What is the meaning of “Doller Days”.

a. Making money with in area

b. Management of the value of inventory and time with in area

c. Inventory control

d. Management of time

7. Weeks of supply = ……………………………………………..

8. Fastest and Expensive mode of Transport.

a. Air

b. Rail

c. Water

d. Pipeline

9. ERP systems were developed in

a. 1998

b. 1990

c. 1980

d. 1987

10. The ABC analysis is also called the ………………………………

Part Two:

1. What is “Dependent Demand”?

2. Write short note on “Simulation Models”.

3. What is “Time Phasing”.

4. Write short note on “Statistical Techniques of Forecasting”.

1. Keeping in mind the objectives, do you think the company should go in for a highly

integrated system? Support your answer with reasons.

2. Discuss the relevant inventory management strategies for the company.

1. What arguments are there in favour of a formal salvage program at Advanced Management

University?

2. What arguments would be expected against the program?

3. What organisational structure should Julie Joy install?

4. Develop a salvage program for Advanced Management University.

1. At Ford Motor company, every car or truck model has its own internal website to track design,

production, quality control and delivery processes. Suppliers and customers also have access

to the site, and all concerned are expected to provide full supply chain information. How do

you think this would affect the life of the middle manager?

2. Give example of some typical case where inventory management based on unscientific method

could go wrong.

Production and Operation Management

Multiple choices:

1. If the number of restrictions on sources be ‘a’ and the number of restrictions on destinations be

‘b’ then with the use of ‘stepping stone procedure’, the number of ‘used cells’ will be

a. a+b+1

b. a+b+2

c. a-b-1

d. a+b-1

2. Value of smoothing coefficient ‘α’ lies

a. Between 1 and ∞

b. Between 0 and 1

c. Between -1 and 1

d. Between 1 and 2

3. Forecasting error is

a. The difference between forecasted demand and actual demand

b. The ratio of forecasted demand and actual demand

c. The difference between the standard forecast demand and the evaluated forecast demand

d. Ratio of standard forecast demand and the evaluated forecast demand

4. For forecasting the analyzers plot the demand data on a time scale, study the plot and then look

for the consistent patterns. Now what does the high noise mean to these patterns

a. Many of the point lie away from the pattern

b. Most of the points lie close to the pattern

c. All the points lie on the pattern

d. None

5. Payback period is

a. The length of time after which the production starts

b. The length of time after which the selling starts

c. The length of time required to recover the investment

d. The length of time for which firm bears replacement of the good.

6. Salvage value is the income from

a. Selling an asset

b. Buying an asset

c. Bargaining in selling

d. Price raised stock

7. On total factor basis ‘Productivity’ is given by x/y, where ‘y’ is

a. Labor + Capital +Materials

b. Labor + Capital + Materials + Energy

c. Capital

d. Capital + Materials

8. Economic efficiency is given by

a. Input /output

b. Input /100

c. (Output-input)/input

d. Output /input

9. This implies an effective management that ensures an organization’s long-term commitment to

the continuous improvement of quality.

a. Quality management

b. Strategic management

c. Total quality management

d. Operations management

10. This techniques for improving productivity involves analyzing the operations of the product or

service, estimate the value of each operation, and modifying (or) improving that operation so that

the cost is lowered.

a. Value engineering

b. Time-event network

c. Work simplifications

d. Quality circles

Part Two:

1. What are the different types of models in production and operation management?

2. Define ‘Depreciation’.

3. What do you understand by ‘Bias’?

4. What are ‘Learning curves’?

1. What do you recommend? Should the company implement one of the new technologies? Why orwhy not?

2. An operations analyst suggested that company employees shared a “dump on the clerks”mentality. Explain.

1. Prepare a worksheet of operations activities that Harrison should inquire about this summer.

2. If you were Harrison, what would you do? Why?

1. Productivity is an important tool for mangers as it helps them to track progress toward the more

efficient use of resources in producing goods and services. Elucidate.

2. In additional to operations research, what are the other tools and techniques used by organizations

to improve productivity?

Distribution and Logistics Management

Multiple Choices:

1. It deals with the movement of finished goods from the last point of production to the point of

consumption.

a. Marketing Channel Management

b. Logistics Management

c. Boundaries

d. Relationships

2. Which conflict is one of the major bottleneck in the development & maintenance of partnering

channel relationship?

a. Channel conflict

b. Management conflict

c. Logistics conflict

d. Distribution conflict

3. The phase of externally integrated business function era (1990s onwards) is recognized as the era

of:

a. Logistics Management

b. Human Resource Management

c. Financial Management

d. Supply Chain Management

4. ___________ may be conducted from time-to-time or at least once in a year to know about

change in the expectation levels & actual performance.

a. Customer Service Monitoring cell

b. Formal Customer Satisfaction Survey

c. Customer Conference

d. Customer Feedback System

5. The firm’s incomplete or inaccurate knowledge of customer’s service expectations is known as:

a. Market Information Gap

b. Service Standards Gap

c. Service Performance Gap

d. Internal Communication Gap

6. This gap exist between the present level of customer service offered and the corporate vision

about customer service:

a. Gap 1

b. Gap 2

c. Gap 3

d. Gap 4

7. This stock refers to window display of an inventory in order to stimulate demand and act as a

silent salesman.

a. Decoupling stock

b. Psychic stock

c. Pipeline stock

d. None of the above

8. This stock is also known as cycle or lot size stock.

a. Working stock

b. Safety stock

c. Anticipation stock

d. None of the above

9. In this system manufacturer is given the responsibility for monitoring & controlling inventory

levels at the retail store level:

a. Quick Response

b. Continuous Replenishment

c. Vendor-managed Inventory

d. Customer Relationship

10. This mode of transport is a very significant one but with a very restricted scope. It is used

primarily for the shipment of liquid & gas:

a. Airways

b. Railways

c. Pipelines

d. Seaways

Part Two:

1. What is Containerization and also mention the main features of Containerization?

2. What is Third Party Logistics?

3. Differentiate between Public & Private Warehouse.

4. What is Logistics Information System?

1. Based on information for the current years, is Kansas City the best location for a warehouse? If

not, what are the coordinates for a better location>? What cost improvement can be expected from the new location?

2. If by year 5 increases are expected of 25 percent in warehouse outbound transport rates and 15

percent in warehouse inbound rates, would your decision change about the warehouse location?

1. How should the chief warehouse manager of PCL approach this problem?

2. Develop a warehousing operational strategy to overcome the problem and fulfill the redefined objectives of the firm.

1. Information technology had the major effects on all areas of business. Explain the effective use of Information Technology in Distribution Management.

2. Explain what Partnering Channel Relationship is and also state the reasons for developing Partnering Channel Relationship.

Business Logistics

Multiple Choices:

1. This decision involves mode of selection, shipment size, routing & scheduling:

a. Inventory decision

b. Transport decision

c. Distribution decision

d. Facility location decision

2. This refers to the activities of gathering the information needed about the products & services

desired & formally requesting the products to be purchased:

a. Order preparation

b. Order transmittal

c. Observation

d. Order entry

3. A very valuable function for the TMS is to suggest the patterns for consolidating small shipments

into larger ones.

a. Mode selection

b. Routing

c. Scheduling

d. Freight Consolidation

4. This refers to transporting truck trailers on railroad flatcars, usually over longer distances than

trucks normally haul

a. Water

b. Pipeline

c. Roadways

d. Trailers on Flatcars

5. An operating philosophy that is an alternative to the use of inventories for meeting the goal of

having the right goods at the right place at the right time.

a. Just-in-time

b. Kanban

c. MRP Mechanies

d. None of the above

6. A buyer may wish to negotiate the best possible price but not take delivery of the full purchase

amount at one time.

a. Fixed sourcing

b. Contract buying

c. Flexible sourcing

d. Deal buying

7. Transportation rate structure, especially rate breaks, influence the use of storage facilities is

known as:

a. Storage function

b. Holding

c. Consolidation

d. Break-bulk

8. These warehouses are the most common type which handle a broad range of merchandise.

a. Household warehouses

b. Mini warehouses

c. Bulk storage warehouses

d. General merchandise warehouses

9. ___________ refers to the time that goods remain in the transportation equipment during

delivery.

a. Leased space

b. Storage in transit

c. Load unitization

d. Space layout

10. It refers to the selection of more than one order on a single pass through the stock.

a. Zoning

b. Batching

c. Sequencing

d. Modified area system

Part Two:

1. What is Bid-Rent Curves?

2. What is Mixed Integer linear Programming?

3. Differentiate between Lumpy and Regular Demand.

4. Write a short note on ‘Order Transmittal’.

1. Develop a forecasting procedure for this service station. Why did you select this method?

2. How should promotions, holidays, or other such periods where fuel usage rates deviate from normal patterns be handled in the forecast?

1. What replenishment order size, to the nearest 50 units, should Walter place, given the manufacturer’s noninclusive pricing policy?

2. Should Walter change his replenishment order size if the manufacture’s pricing policy were one

where the price in each quantities break includes all units purchased?

1. What is a heuristic Method? How are they useful in solving warehouse location problem?

2. What is a “Virtual Inventory”? What is the planning problem associated with such inventories?

3. Decision makers such as truck dispatchers, can go a long way toward developing good truck routes &

schedule by applying guideline principles. What are those principles for good Routing & Scheduling?

Supply Chain Management

Multiple Choices:

1. When demand is steady, the cycle inventory for a given lot size (Q) is given by:

a. Q/4

b. Q/8

c. Q/6

d. Q/2

2. There are two firms ‘x’ and ‘y’ located on a line of distance demand(0-1) at ‘a’ and ‘b’

respectively, the customers are uniformly located on the line, on keeping the fact of splitting of

market, the demand of firm ‘x’ will be given by:

a. (a+b)/2

b. a+(1-b-a)/2

c. (1+b-a)/2

d. a+(a-b)/2

3. Push process in supply chain analysis is also called:

a. Speculative process

b. Manufacturing process

c. Supplying process

d. Demand process

4. If the Throughput be ‘d’ and the flow time be ‘t’ then the Inventory ‘I’ is given by:

a. I *d=t

b. I=t+d

c. d=I*t

d. I =d*t

5. Forecasting method is:

a. Time series

b. causal

c. Qualitative

d. All the above

6. Component of order cost include:

a. Handling cost

b. Occupancy cost

c. Receiving costs

d. Miscellaneous costs

7. How many distinct types of MRO inventory are there?

a. One

b. Four

c. Three

d. Two

8. Supply chain driver is:

a. Inventory

b. Return ability

c. Fulfillment

d. All of above

9. SRM stands for:

a. Strategic Relationship Management

b. Supply Return ability Management

c. Supplier Relationship Management

d. None of the above

10. Discount factor equals to, where k is the rate of return.

a. 1/1+k

b. 2/1+k

c. 1/1-k

d. 1/2+k

Part Two:

1. Explain “zone of strategic fit”.

2. Explain “scope of strategic fit”.

3. What do you understand by “Stimulation Forecasting Method”?

4. Write a note on “Obsolescence (or spoilage) cost”.

5. Define “Square Law” in safety inventory of supply chain management.

6. What does the word “postponement” signifies in supply chain?

7. What do you understand by the term “tailored sourcing”?

8. Explain the term “Outsourcing”.

9. Write a note on “threshold contracts” for increasing agent efforts.

1. How much safety inventory of each variant must Orion keep without component commonality?

What are the annual holding costs?

2. How much safety inventory must be kept in component form if Orion uses common components

for all variants? What is the annual holding cost? What is the increase in component cost using

commonality? Is commonality justified across all variants?

3. At what cost of commonality will complete commonality be justified.

4. At what cost of commonality will commonality across the low-volume variants be justified.

1. How many units of each type of player should the electronics manufacturer order if there are no

capacity constraints?

2. How many times of each type of player should the electronics manufacturer order if the available

is 140,000? What is the expected profit?

1. Consider two products with the same margin carried by a retail store. Any leftover units of one

product are worthless. Leftover units of the other product can be sold to outlet stores. Which

product should have a higher level of availability? Why?

2. McMaster-Carr sells maintenance, repair, and operations equipment from five warehouses in the

United States. W.W. Grainger sells products from more than 350 retail locations, supported by

several warehouses. In both cases, customers place orders using the Web or on the phone. Discuss

the pros and cons of the two strategies.

Statistical Quality Control

Multiple choices:

1. If in a hall there are 18 persons then how many handshakes are possible?

a. 18*18

b. 18*17/2

c. 18*17

d. None of the above

2. If the number of trials be ‘n’ and the probability of occurrence be ‘p’ then the standard deviation

with respect to np, is given by:

a. (np)1/2

b. (np(1-p))1/2

c. (np)1/4

d. (np(1-p))1/4

3. For a biased coin the probability of occurrence of head is 0.4 ,if the coin is tossed twice then the

probability of occurrence of at least one head will be:

a. 0.76

b. 0.48

c. 0.64

d. 0.16

4. Factorial of 5 equals:

a. 60

b. 120

c. 24

d. 5

5. Combinatory of (4,2) equals:

a. 12

b. 8

c. 6

d. None of the above

6. ‘Economic Control of Quality of Manufactured Product’, a book by Walter A Shewhart in:

a. 1931

b. 1941

c. 1930

d. 1956

7. Quality is judged by…………

a. Retailer

b. Government

c. Customer

d. Hole seller

8. A run chart is a special chart of…………

a. Pie chart

b. Line chart

c. R chart

d. C chart

9. Universes may differ :

a. In average

b. In above average

c. At higher level

d. All of the above

10. ASQC and ANSI began in the year:

a. 1956

b. 1976

c. 1978

d. 1960

Part Two:

1. Differentiate between ‘Defect’ and ‘Defective’.

2. Explain the need of ‘short method’.

3. What does ‘Tchebycheff’s inequality theorem’ say?

4. Explain the usability of ‘stochastic limit’.

5. Write a note on ‘Cause and Effect’ diagram.

1. What marketing strategy should RSL adopt to remain competitive in the international market?

2. Has the company taken the right decision to forward integrate and enter into the highly volatile garment market

1. How could have the SQC approach, been useful in solving the immediate problems of Japan?

2. If you were among one of the management members, what would have been your first insight.

1. A sample of 30 is to be selected from a lot of 200 articles. How many different samples are possible?

2. In Dodge’s CSP-1, it is desired to apply sampling inspection to 1 piece out of every 15 and to

maintain an AOQL of 2%. What should be the value of i?

What mad the MD change his mind and go against Maniyam? What role might the VP-HR have played in the episode?
If you were Maniyam, what would you do?
What should Vijay do?
How would you rate Dinesh’s behaviour? What method of appraisal would you use? Why?
Do you assess any training needs of employees? If yes, what inputs should be embodied in the training programme?
In the case of the Indane Biscuits, bring out the importance of ‘context’ and ‘credibility’ in communication.
List the direct and indirect causes for the escalation of tension at Indane Biscuits.
If you were the Personnel Manager what would you do?
Bring out the principles of promotion that were employed in promoting Jaggu.

What would you do if you were (i) Suresh, (ii) Prahalad or (iii) Ravi?
Bring out the ethical issues involved in Jaggu’s behaviour.
Do you agree with the conclusion drawn at the end of the case that scorecard system has galvanised ION Tyres? In other words, does scorecard system deserve all the credit?
Will quality improvement initiatives clash with scorecard implementation? If yes, how to avoid the clashes?

1. Comment on the appropriateness of the sender’s tone to a customer.

2. Point out the old – fashioned phrases and expressions.

3. Rewrite the reply according to the principles of effective writing in business

1. What is non – verbal communication? Why do you suppose that this commercial relies primarily on non-verbal communication between a young man and a gorgeous woman? What types of non – verbal communication are being used in this case?

2. Would any of the non-verbal communications in this spot (ad) not work well in another culture?

3. What role does music play in this spot? Who is the target market?

4. Is the music at all distracting from the message?

5. How else are radio stations advertised on TV?

Do you find Mr. Sinha’s responses to various questions effective? Give reasons for your view on each answer given by Mr. Sinha.

2. Rewrite the responses that you consider most effective to the above questions in a job interview.

3. Mr. Sinha has observed the norm of respectful behaviour and polite
conversation. But, do you think there is something gone wrong in his case ? Account for your general impression of Mr. Sinha’s performance at the interview.

Assume you are working as an operator at a call centre in India and are receiving irate calls from Americans and Lodoners. How would you handle such calls? Conceive a short conversation between you and your client, and put it on paper.
“Keep your cool.” What does this mean in term of conversation control?
Do you agree with the view that such abusive happenings on the telephone do not have any impact on business? Justify.

1. In what ways is Toyota’s new-product development system designed to serve customers?

2. In what ways is Toyota’s manufacturing system designed to serve customers?

How does Toyota personalize its cars and trucks to meet individual consumer needs?

1. Consider the e-mail campaigns discussed in the case. Why do you think these campaigns were successful? Discuss the attention processes that were at work. Do you see any potential drawbacks to this type of marketing?

2. During the 2000 Super Bowl, ABC invited viewers to visit its Enhanced TV website. Fans could play trivia, see replays, participate in polls and chat rooms, and view player statistics. The site received an estimated 1 million hits. Why? Frame your answer in terms of exposure, attention, and comprehension.

Think about your own Web surfing patterns. Write down the reasons you visit sites. Which of the marketing strategies discussed in the case do you find most (and least) influential?

1. What behaviors are involved in online grocery shopping? How does online shopping compare with traditional shopping in terms of behavioral effort?

2. What types of consumers are likely to value online grocery shopping from Peapod?

3. Overall, what do you think about the idea of online grocery shopping? How does it compare with simply eating in restaurants and avoiding grocery shopping and cooking altogether?

Identify and discuss some of the cultural meanings for Sony possessed by consumers in your country. Discuss how these cultural meaning were developed and how they influence consumers’ behaviors (and affect and cognition). What is the role of marketing strategies in creating and maintaining (or modifying) these cultural meanings?
It is often stated that the world is becoming smaller because today people communicate relatively easily across time and distance. Discuss whether that has been beneficial for Sony. What are some marketing challenges it presents?
What do you think about Sony’s tradition of region-specific or nation-specific marketing? Would Sony be better served by working to create a more uniform global image?
Why do consumers pay $84 for a Pleasant Company doll when they can buy other dolls much more cheaply at retail stores?
Considering money, time, cognitive activity, and behavioral effort costs, are Pleasant Company dolls more or less costly than dolls that can be purchased at retail stores?

What recommendations do you have for Pleasant Company to increase sales and profits

1. What opportunities and threats did McDonald’s face? How did it handle them? What alternatives could it have chosen?

2. Before McDonald’s entered the European market, few people believed that fast food could be successful in Europe. Why do you think McDonald’s succeeded? What strategies did it follow? How did these differ from its strategies in Asia?

3. What is McDonald’s basic philosophy? How does it enforce this philosophy and adapt to different environments?

4. Why is McDonald’s successful in many countries around the world?

Why was VW so successful in China while other companies failed?
What would you recommend to Shanghai VW to remain successful in the future?
Was it wise of VW AG in Germany to share its latest engine technology with the Chinese?
What are the advantages and disadvantages of a hands-off, decentralized management approach?
How can Daewoo stay competitive with the Japanese?
What are some of the controllable and uncontrollable factors in this case? How should Mr. Kim respond to those factors?
What do you think of Daewoo’s expansion into central Europe? What are the advantages and risks for the company?
Why do you think GM acquired the company, while Ford did not?
Do you think it is ethical to engage in restructuring and delayering resulting in massive reduction of positions?
How would you feel if you were the boss in the “workout” sessions being asked to leave the meeting while your subordinates discuss problems and suggest solutions to which you have to say “yes,” “no,” or “require further study”?
Why would other companies agree to study their “best practices”?
What do you think of evaluating the performance of managers not only on the achievement of results, but also on the degree to which they share the organizational values?
How would you feel of setting unrealistic (stretch) objectives?
Should managers be ranked in their organizational unit? What would you suggest if one such unit is far superior to another unit with most of them being generally good managers, yet you still have to identify the bottom 10 per cent?

Overall, how would you evaluate GE’s approach to organizational change? What are the advantages and possible problems?

1. What can you learn from this disaster that may be relevant to your organization or an organization you know?

2. What do you think was the cause, or were the causes, of the Challenger disaster?

1. What performance problems is the captain trying to correct?

2. Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.

3. Has the captain considered all possible solutions to the problem? If not, what else might be done?

Identify the stressors in John Breckenridge’s life. Which ones could he have prevented?
What were the results of the stress? Would you consider these to be typical to stress situations and lifestyle choices John made, or was John Breckenridge unlucky?
Assume you are a career coach retained by John Breckenridge to guide him through his next decisions. How would you recommend that John modify his lifestyle and behavior to reduce stress? Should he change jobs? Do you believe he is capable of reducing his stress alone? If not, where should he seek help?
What type of team was formed here? Was it necessary, in your opinion?
Use the team effectiveness model in Chapter 9 and related information in this chapter to identify the strengths and weaknesses of this team’s environment, design, and processes.
Assuming that these four people must continue to work as a team, recommend ways to improve the team’s effectiveness.
Identify the different conflict episodes that exist in this case. Who was in conflict with whom?
What are the sources of conflict for these conflict incidents?
What conflict management style(s) did Lapierre, the international team, and Gushin use to resolve these conflicts? What style(s) would have worked best in the situation?
Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.
Considering the difficulty in changing organizational culture, why did Hillton’s management seem to be successful at this transformation?
Identify two other strategies that the city might consider to reinforce the new set of corporate values.
What can Joshi and her staff do to select the type of entry-level candidates they want?
How can Joshi ensure that those who are hired come to accept the core cultural values of the hospital? What steps would you recommend?
Do you think the number of units of a product to be manufactured is a random number? Explain your reasoning.
How does one determine the number of units of a product to be manufactured in an organisation?
What are the elements you would take into consideration for forecasting the production and sales requirement of the product developed by Leo Medical Center?

How would you go about planning and organising the manufacturing and selling efforts of the organisation?

(a) What type or types of organisation design do you feel this task force should recommend in the third and final phase of the approach to their assignment?

(b) Explain how the systems and the contingency theories of organisation can each contribute to the analysis of this case.

(c) Do you think Hari Mohan was correct in his suggestion of how the task force should proceed? What types of problems might develop as by-products of the recommendation you made in question 1?

(d) Discuss the nature and characteristics of the problems in this case.

(e) What steps should be taken by Mr Kumar to overcome these problems?

(f) Is George’s view of the situation realistic?

(g) How do you evaluate Vipulabh’s position?

(h) How might this conflict be associated with factors in the formal organisation?

(i) What should the president of Simplex Mills do now?

(j) What routes of globalization has the Mayor group chosen to go global? What other routes could it have taken?

(k) What impediments are coming in the Mayor group’s way becoming a major and active player in international business?

(l) Why is ‘Made in India’ not liked in foreign markets? What can be done to erase the perception?

1. Why did Arvind Mills choose globalization as major route to achieve growth when domestic market was huge?

2. Hoe does lifting of Country-wise quota regime’ help Arvind Mills?

3. What lessons can other Indain business learn from the experience of Arvind Mills?

4. What lessons can other MNCs learn from the experience of McDonald’s?

5. Aware of the food habits of Indians, why did McDonald’s err in mixing beef extract in the oil used for fries?

6. How far has McDonald’s succeeded in strategizing and meeting local cultures and needs?

7. Which of the theories of International trade can help Indian services providers gain competitive edge over their competitors?

8. Pick up some Indian services providers. With the help of Michael Porter’s diamond, analyze their strengths and weaknesses as active players in BPO.

9. Compare this case with the case given at the beginning of this chapter. What similarities and dissimilarities do you notice? Your analysis should be based on the theories explained in this chapter.

10. What is technology? How does it differ from science?

11. Describe the different phases of technology management?

12. Bring out the impact of technology on: (a) Society, (b) Economy, and
(c) A plant.

13. What is technology transfer? What are the directions of such transfers?

14. Bring out the stages in technology transfer.

15. Explain the issues involved in international technology transfers.

16. Where does the joint venture meet the needs of both the partners? Where does it fall short?

17. Why had ABB-PBS failed to realized its technology leadership?

18. What lessons one can draw from this incident for better management of technology transfers?

19. What are some current issues facing Peru? What is the climate for doing business in Peru today?

20. What type of political risks does this fishing company need to evaluate? Identify and describe them.

21. What types of integrative and protective and defensive techniques can the bank use?

22. Would the bank be better off negotiating the loan in New York or in Lima? Why?

23. State the strategy of Hindustan Unilever in your own words.

24. At what different levels is strategy formulated in HUL?

25. Comment on the strategic decision-making at HUL.

26. Give your opinion on whether the shift in strategic decision-making from India to Unilever’s headquarters could prove to be advantageous to HUL or not.

27. Consider the vision and mission statements of the Reserve Bank of India. Comment on the quality of both these statements.

28. Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier pragmatic approach of responding to environmental events as and when they occur? Why?

29. What is the motive for internationalisation by the Kalyani Group? Discuss.

30. Which type of international strategy is Kalyani Group adopting? Explain.

31. Identify the type of organisation structure being used at Synergos and explain how it works. What are the benefits of using this type of structure? What are the pitfalls?

32. Express your opinion about whether the structure is in line with the recruitments of the strategy that Synergos is implementing.

33. Based on the information related to the information, control and reward systems available in the case, examine whether these systems are appropriate for the type of strategy being implemented.

34. Analyse the iGATE case to highlight how it could apply some of the strategic controls such as premise control, implementation control, strategic surveillance and special alert control.

35. Analyse and describe the process of setting of standards at iGATE.

36. Give your opinion on the effectiveness of the role of reward system in exercising HR performance management at iGATE and suggest what improvements are possible, given the environmental conditions in the IT/ITES industry in India at present

37. State the strategy of Hindustan Unilever in your own words.

38. At what different levels is strategy formulated in HUL?

39. Comment on the strategic decision-making at HUL.

40. Give your opinion on whether the shift in strategic decision-making from India to Unilever’s headquarters could prove to be advantageous to HUL or not.

41. Consider the vision and mission statements of the Reserve Bank of India. Comment on the quality of both these statements.

Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier pragmatic approach of responding to environmental events as and when they occur? Why

1. What is the motive for internationalisation by the Kalyani Group? Discuss.

Which type of international strategy is Kalyani Group adopting? Explain

1. Identify the type of organisation structure being used at Synergos and explain how it works. What are the benefits of using this type of structure? What are the pitfalls?

2. Express your opinion about whether the structure is in line with the recruitments of the strategy that Synergos is implementing.

3. Based on the information related to the information, control and reward systems available in the case, examine whether these systems are appropriate for the type of strategy being implemented.

4. What performance problems is the captain trying to correct?

5. Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.

6. Has the captain considered all possible solutions to the problem? If not, what else might be done?

7. Identify the stressors in John Breckenridge’s life. Which ones could he have prevented?

8. What were the results of the stress? Would you consider these to be typical to stress situations and lifestyle choices John made, or was John Breckenridge unlucky?

9. Assume you are a career coach retained by John Breckenridge to guide him through his next decisions. How would you recommend that John modify his lifestyle and behavior to reduce stress? Should he change jobs? Do you believe he is capable of reducing his stress alone? If not, where should he seek help?

10. What type of team was formed here? Was it necessary, in your opinion?

11. Use the team effectiveness model in Chapter 9 and related information in this chapter to identify the strengths and weaknesses of this team’s environment, design, and processes.

12. Assuming that these four people must continue to work as a team, recommend ways to improve the team’s effectiveness.

13. Identify the different conflict episodes that exist in this case. Who was in conflict with whom?

14. What are the sources of conflict for these conflict incidents?

15. What conflict management style(s) did Lapierre, the international team, and Gushin use to resolve these conflicts? What style(s) would have worked best in the situation?

1. Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.

2. Considering the difficulty in changing organizational culture, why did Hillton’s management seem to be successful at this transformation?

3. Identify two other strategies that the city might consider to reinforce the new set of corporate values.

In what ways is Toyota’s new-product development system designed to serve customers?
In what ways is Toyota’s manufacturing system designed to serve customers?

How does Toyota personalize its cars and trucks to meet individual consumer needs?

Consider the e-mail campaigns discussed in the case. Why do you think these campaigns were successful? Discuss the attention processes that were at work. Do you see any potential drawbacks to this type of marketing?

Think about your own Web surfing patterns. Write down the reasons you visit sites. Which of the marketing strategies discussed in the case do you find most (and least) influential?

What behaviors are involved in online grocery shopping? How does online shopping compare with traditional shopping in terms of behavioral effort?

2. What types of consumers are likely to value online grocery shopping from Peapod?

3. Overall, what do you think about the idea of online grocery shopping? How does it compare with simply eating in restaurants and avoiding grocery shopping and cooking altogether?

Identify and discuss some of the cultural meanings for Sony possessed by consumers in your country. Discuss how these cultural meaning were developed and how they influence consumers’ behaviors (and affect and cognition). What is the role of marketing strategies in creating and maintaining (or modifying) these cultural meanings?
It is often stated that the world is becoming smaller because today people communicate relatively easily across time and distance. Discuss whether that has been beneficial for Sony. What are some marketing challenges it presents?
What do you think about Sony’s tradition of region-specific or nation-specific marketing? Would Sony be better served by working to create a more uniform global image?
Why do consumers pay $84 for a Pleasant Company doll when they can buy other dolls much more cheaply at retail stores?
Considering money, time, cognitive activity, and behavioral effort costs, are Pleasant Company dolls more or less costly than dolls that can be purchased at retail stores?
What recommendations do you have for Pleasant Company to increase sales and profits?
What makes George David such a highly regarded manager?
How does David get things done through people?
What evidence can you see of David’s planning and strategizing, organizing, controlling, leading, and developing?
Which managerial competencies does David seem to posses? Does he seem to lack any?
Why did the strategic plans adopted by companies like Level 3, Global Crossing, and 360 Networks fail?
The managers who ran these companies were smart, successful individuals, as were many of the investors who put money into these businesses. How could so many smart people have been so wrong?
What specific decision-making biases do you think were at work in this industry during the late 1990s and early 2000s?
What could the managers running these companies done differently that might have led to a different outcome?
Why did Dow Chemical first adopt a matrix structure? What benefits did it hope to derive from this structure?
What problems emerged with this structure? How did Dow try to deal with them? In retrospect, do you think those solutions were effective?
Why did Dow change its structure again in the mid-1990s? What was Dow trying to achieve this time? Do you think the current structure makes sense given the industry in which Dow operates and the strategy of the firm? Why?
Discuss McDonald's current situation from a human resource planning perspective.
Is McDonald's taking the best approach to improving its employer brand? Why or why not? If you were in charge of developing the McDonald's employer brand, what would you do differently?
Would “guerrilla” recruiting tactics help McDonald's attract more applicants? Why or why not? If so, what tactics might be effective?

1. What technological paradigm shift did Reuters face in the 1990s? How did that paradigm shift change the competitive playing field?

2. Why was Reuters slow to adopt Internet-based technology?

3. Why do you think Tom Glocer was picked as CEO? What assets did he bring to the leadership job?

What do you think of Glocer’s attempts to change the strategy and organizational culture at Reuters? Was he on the right track? Would you do things differently

21. What performance problems is the captain trying to correct?

22. Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.

23. Has the captain considered all possible solutions to the problem? If not, what else might be done?

Identify the stressors in John Breckenridge’s life. Which ones could he have prevented?
What were the results of the stress? Would you consider these to be typical to stress situations and lifestyle choices John made, or was John Breckenridge unlucky?
Assume you are a career coach retained by John Breckenridge to guide him through his next decisions. How would you recommend that John modify his lifestyle and behavior to reduce stress? Should he change jobs? Do you believe he is capable of reducing his stress alone? If not, where should he seek help?
What type of team was formed here? Was it necessary, in your opinion?
Use the team effectiveness model in Chapter 9 and related information in this chapter to identify the strengths and weaknesses of this team’s environment, design, and processes.
Assuming that these four people must continue to work as a team, recommend ways to improve the team’s effectiveness.
Identify the different conflict episodes that exist in this case. Who was in conflict with whom?
What are the sources of conflict for these conflict incidents?
What conflict management style(s) did Lapierre, the international team, and Gushin use to resolve these conflicts? What style(s) would have worked best in the situation?
Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.
Considering the difficulty in changing organizational culture, why did Hillton’s management seem to be successful at this transformation?
Identify two other strategies that the city might consider to reinforce the new set of corporate values.

Multiple Choices:

A plan is a trap laid to capture the ________.

a. Future

b. Past

c. Policy

d. Procedure

It is the function of employing suitable person for the enterprise:

a. Organizing

b. Staffing

c. Directing

d. Controlling

___________ means “ group of activities & employees into departments”:

a. Orientation

b. Standardization

c. Process

d. Departmentation

This theory states that authority is the power that is accepted by others:

a. Acceptance theory

b. Competence theory

c. Formal authority theory

d. Informal authority theory

It means dispersal of decision-making power to the lower levels of the organization:

a. Decentralization

b. Centralization

c. Dispersion

d. Delegation

]

This chart is the basic document of the organizational structure:

a. Functional chart

b. Posts chart

c. Master chart

d. Departmental chart

Communication which flow from the superiors to subordinates with the help of scalar chain is known as:

a. Informal communication

b. Downward communication

c. Upward communication

d. Oral communication

Needs for belongingness, friendship, love, affection, attention & social acceptance are

a. Physiological needs

b. Safety needs

c. Ego needs

d. Social needs

A management function which ensures “jobs to be filled with the right people, with the right knowledge, skill & attitude”:

a. Staffing defined

b. Job analysis

c. Manpower planning

d. Recruitment

It is a process that enables a person to sort out issues and reach to a decisions affecting their life:

a. Selection

b. Raining

c. Reward

d. Counseling

Part Two:

1. Differentiate between ‘Administration’ and ‘Management’.

2. What were the common drawbacks in classical and Neo classical theories of management?

3. Write a short note on “Line Organization.”

4. Write a short note on ‘Acceptance theory’.

Critically analyze Mr. Vincent’s reasoning.

If you were the professor and you knew what was going through Vincent’s mind, what would you say to Vincent?

Questions:

Diagnose the problem and enumerate the reasons for the failure of D’Cuhna.

What could D’Cuhna have done to avoid the situation in which he found himself?

What is Training? Explain the different methods of training.

Explain Decision-Making process of an organization.

Multiple choices:

6. It is the degree to which a person identifies with a particular organization and its goals, & wishes to maintain membership in the organization.

a. Job involvement

b. Terminal value

c. Attitude

d. Value

7. _________ means moving information from the hidden area to the open area.

a. blind area

b. unknown area

c. public area

d. self disclosure

An approach in which the goals of one party are in direct conflict with the goals of the other party:

a. Negotiation

b. Distributive bargaining

c. Stress

d. None of the above

9. The measure of a person’s ability to operate within business organizations through social communication & interactions.

a. Transactional analysis

b. Interpersonal skill

c. Life position

d. Johari window

10. Where the source of power is in person’s control over rewarding outcomes, that power is called:

a. Coercive power

b. Referent power

c. Legitimate power

d. Reward power

11. It means melting resistance to change; the people who will be affected by the change come to accept the need for it.

a. Organization

b. Unfreezing

c. Changing

d. Refreezing

This training is also known as laboratory training, encounter groups & T-groups.

a. Sensitivity

b. Survey

c. Process

d. Team building

13. They are the things that come together to define a culture & reveal that the culture is about to those who pay attention to them.

a. Culture

b. Espoused value

c. Artifacts

d. Organizational culture

This stage encompasses all the learning that occurs before a new member joins the organizations.

a. Socialization

b. The Pre-arrival stage

c. Encounter stage

d. Metamorphosis stage

15. It refers to the behavior pattern adopted by a leader to influence the behavior of his subordinate for attaining the organizational goal.

a. Leadership

b. Traits of leadership

c. Leadership grid

d. Leadership style

Part Two:

Define Informal groups.

What do you understand by the term ‘Emotion’?

Write a note on ‘Reinforcement theory’.

Explain the terms ‘Attitudes and Values’.
How would you examine if there is any merit in the remarks of various functional managers?

What, in your opinion, could be the reasons for different Managerial thinking in this case?

How would you design a system of getting correct information about job status to identify delays quickly?

What would you suggest to promote co-ordinate interaction of various people to meet the scheduled dates?
Whom do you think Rajender will eat with? Why?

If you were one of the other foremen, what could you do to make Rajinder’s transition easier

The leader is expected to play many roles & therefore he must be qualified to guide others to organizational achievement. On the basis of this explain the leadership skills & leadership traits.

4. Multiple choices:

5. 1. It is a cultural attitude marked by the tendency to regard one’s own culture as superior to others.

6. a. Geocentrism

7. b. Polycentrism

8. c. Ethnocentrism

9. d. Egocentrism

10.

11. 2. It is the systemic study of job requirements & those factors that influence the performance of those job requirements.

12. a. Job analysis

13. b. Job rotation

14. c. Job circulation

15. d. Job description

16.

17. 3. This Act provides an assistance for minimum statutory wages for scheduled employment

18. a. Payment of Wages Act, 1936

19. b. Minimum Wages Act, 1948

20. c. Factories Act, 1948

21. d. Payment of Gratuity act, 1972

22.

23. 4. __________ is the actual posting of an employee to a specific job.

24. a. Induction

25. b. Placement

26. c. Attrition

27. d. None of the above

28.

29. 5. Broadening an individual’s knowledge, skills & abilities for future responsibilities is known as:

30. a. Training

31. b. Development

32. c. Education

33. d. Mentoring

34.

35. 6. Change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

36. a. Planned change

37. b. Technology change

38. c. Structural change

39. d. None of the above

40.

41. 7. It is a process for setting goals and monitoring progress towards achieving those goals:

42. a. Performance appraisal

43. b. Performance gap

44. c. Performance factor

45. d. Performance management system

46.

47. 8. A method which requires the rates to provide a subjective performance evaluation along a scale from low to high.

48. a. Assessment centre

49. b. Checklist

50. c. Rating scale

51. d. Monitoring

52.

53. 9. It is the sum of knowledge, skills, attitudes, commitment, values and the liking of the people in an organization.

54. a. Human resources

55. b. Personal management

56. c. Human resource management

57. d. Productivity

58.

59. 10. A learning exercise representing a real-life situation where trainees compete with each other to achieve specific objectives.

60. a. Executive development

61. b. Management game

62. c. Programmed learning

63. d. Understudy

64. Part Two:

65. 1. Explain the importance of Career Planning in industry.

66.

67. 2. Write the features of HRM.

68.

69. 3. Briefly explain the concept of Performance Appraisal.

70.

71. 4. Explain On-Job and Off Job Training.

72.

73. 1. Should benching be a matter of concern at Delta?

74.

75. 2. What are the risks involved in moving from a project-centric mode to a mix of projects and products?

76.

77. 1. Discuss that technological breakthrough has brought a radical changes in HRM.

78.

79. 1. Several types of interviews are commonly used depending on the nature & importance of the position to be filled within an organization. Explain the different types of Interviews.

80.

81. 2. Explain the legal provisions regarding safety of workers.

82.

83. Multiple choices:

84. 1. It is a concept where goods are produced without taking into consideration the choices or tastes of customers.

85. a. Marketing mix

86. b. Production concept

87. c. Marketing concept

88. d. Relationship marketing

89.

90. 2. It involves individuals who buys products or services for personal use and not for manufacture or resale.

91. a. Environment analysis

92. b. Macro environment

93. c. Micro environment

94. d. Consumer

95.

96. 3. It is the groups of people who interact formally or informally influencing each other’s attitudes& behavior.

97. a. Consumer behavior

98. b. Culture

99. c. Reference groups

100. d. Primary groups

101.

102. 4. The concept of the product that passes through various changes in its total life known as:

103. a. Product life cycle

104. b. Line stretching

105. c. Consumer adoption

106. d. Product

107.

108. 5. It refers to unique set of brand associations that brand strategist aspires to create or maintain:

109. a. Branding

110. b. Packaging

111. c. Brand identity

112. d. Brand image

113.

114. 6. It involves a pricing strategy that charges customers different prices for the same product or service.

115. a. Promotional pricing

116. b. Price discrimination

117. c. Non price competition

118. d. None of the above

119.

120. 7. It refers to an arrangement where another company through its own marketing channel sells the products of one producers.

121. a. End customer

122. b. Wholesaler

123. c. Retailing

124. d. Strategic channel alliance

125.

126. 8. It involves facility consisting of the means & equipments necessary for the movement of passengers of goods.

127. a. Logistics

128. b. Warehousing

129. c. Transportation

130. d. None of the above

131.

132. 9. The advertising which is used to inform consumers about a new product or feature & to build primary demands is known as:

133. a. Advertising

134. b. Informative advertising

135. c. Persuasive advertising

136. d. Advertising strategy

137.

138. 10. An art that predicts the likelihood of economic activity on the basis of certain assumptions:

139. a. Compensation

140. b. Sales forecasting

141. c. Sales budgeting

142. d. Selling policy

143. Part Two:

144. 1. Write a note on importance of consumer behavior for a business firm.

145.

146. 2. Define the term ‘Price’.

147.

148. 3. Distinguish between Marketing Concept and Selling Concept.

149.

150. 4. What are the new trends in advertisement?

151.

152. 5. Briefly explain the following :

153. a) Socio –culture environment

154. b) Marketing environment interface.

155.

156. 1. What are the significant factors that have led to the success of Shoppers’ Stop?

157.

158. 2. Draw the typical profile(s) of Shoppers’ Stop customer segments.

159. IIBM Institute of Business Management 5

160.

161. 3. How are Indian customers visiting Shoppers’ stop any different from customers of developed western countries?

162.

163. 4. How should Shoppers’ Stop develop its demand forecasts?

164.

165. 1. Considering the concept of product life cycle, where would you put video games in their life cycle?

166.

167. 2. Should video game companies continue to alter their products to include other functions, such as e-mail?

168.

169. 1. What is meant by sales promotion? Describe briefly the various methods of sales promotional tools used by business organizations to boost the sales. Explain any four methods of sales promotion?

170.

171. 2. Write notes on the fowling :

172. a) Explain right to safety.

173. b) What is right to consumer protection?

174. Multiple choices:

175. 1. The approach focused mainly on the financial problems of corporate enterprise

176. a. Ignored non-corporate enterprise

177. b. Ignored working capital financing

178. c. External approach

179. d. Ignored routine problems

180. 2. These are those shares, which can be redeemed or repaid to the holders after a lapse of the

181. stipulated period

182. a. Cumulative preference shares

183. b. Non-cumulative preference shares

184. c. Redeemable preference shares

185. d. Perpetual shares

186. 3. This type of risk arise from changes in environmental regulations, zoning requirements, fees,

187. licenses and most frequently taxes

188. a. Political risk

189. b. Domestic risk

190. c. International risk

191. d. Industry risk

192. 4. It is the cost of capital that is expected to raise funds to finance a capital budget or investment

193. proposal

194. a. Future cost

195. b. Specific cost

196. c. Spot cost

197. d. Book cost

198. 5. This concept is helpful in formulating a sound & economical capital structure for a firm

199. a. Financial performance appraisal

200. b. Investment evaluation

201. c. Designing optimal corporate capital structure

202. d. None

6. It is the minimum required rate of return needed to justify the use of capital

a. From investors

b. Firms point

c. Capital expenditure point

d. Cost of capital

7. It arises when there is a conflict of interest among owners, debenture holders and the management

a. Seasonal variation

b. Degree of competition

c. Industry life cycle

d. Agency costs

8. Some guidelines on shares & debentures issued by the government that are very important for the

constitution of the capital structure are

a. Legal requirement

b. Purpose of finance

c. Period of finance

d. Requirement of investors

9. It is that portion of an investments total risk that results from change in the financial integrity of

the investment

a. Bull- bear market risk

b. Default risk

c. International risk

d. Liquidity risk

10. _____________ measure the systematic risk of a security that cannot be avoided through

diversification

a. Beta

b. Gamma

c. Probability distribution

d. Alpha

Part Two:

1. What is Annuity kind of cash flow?

2. What do understand by Portfolio risk?

3. What do you understand by ‘Loan Amortization’?

1. 4. What is the Difference between NPV and IRR?

1. Which type of financing is appropriate to each firm?

2. What types of securities must be issued by a firm which is on the growing stage in order to meet

1. the financial requirements?

Thursday, 14 November 2013